Refund policy

📦 Order Cancellation

We aim to ship orders as quickly as possible so you receive your products without delay.

If you’d like to cancel your order, here’s how it works:

- If you request a cancellation and it has not been fulfilled or shipped, we can cancel it and issue a full refund.

- If your order has already been fulfilled or shipped, we’re unable to cancel it. In that case, you’re still fully covered by our 30-Day Peace-of-Mind Guarantee once it arrives.

🔁 Subscription Renewals & Cancellations

We want you to always feel in control of your subscription.

- You'll receive an email reminder 3 days before every renewal, so you always know what's coming and have time to make changes.

- You can cancel, pause, or modify your subscription any time before your renewal date through your account portal or by emailing support@tryvelvra.com. We recommend cancelling at least 24 hours before your renewal date to make sure it's processed in time.

- Once your renewal charge has been processed, we're unable to cancel or refund that order — your subscription will proceed to fulfillment as normal.

💛 Velvra 30-Day Peace-of-Mind Guarantee

We know trying something new for your child is a big decision. That’s why our guarantee is designed to give you real peace of mind, while still keeping every family safe.

This policy applies to all first-time Velvra customers.

🛡️ Why We Don’t Accept Physical Returns

Your child’s safety matters more than anything.

Because these are consumable health products, returned items cannot be restocked or resold, even if unopened, due to safety and quality regulations

This ensures that every bottle shipped is always fresh, safe, and uncompromised.

📦 Damaged or Defective Orders

If anything arrives damaged, leaking, or defective:

- Email support@tryvelvra.com within 48 hours of delivery

- Include your order number + photos

We’ll replace it right away at no cost to you.

Please note: Minor outer packaging scuffs that don't affect the product bottle are normal during shipping. Damage claims submitted after 48 hours of the confirmed delivery date will not be eligible for replacement.

💙 How Our 30-Day Guarantee Works

We want you to feel fully supported — even though we can’t accept physical returns.

✔️ Use the product consistently for at least 3 weeks

Velvra’s herbs work in stages.

The first days focus on gently clearing what doesn’t belong, the next phase helps calm and soothe the gut, and the final phase supports healthier digestion, mood, and balance.

Because this process happens gradually and without harsh purging, it can take at least 3 weeks of daily use to see the full benefits begin to show.

✔️ If you don’t see meaningful improvements, you can request a refund

Just reach out within 30 days of your delivery date.

📌 Eligibility for the 30-Day Guarantee

To keep our guarantee fair and sustainable:

- Valid for first-time purchases only

- Does not apply to subscription renewals or recurring orders

- Does not cover upsells, add-ons, or promotional upgrades

You may cancel your subscription anytime prior to renewal by contacting support@tryvelvra.com

🌿 What You’ll Receive

If you qualify for the guarantee, you will receive a refund for the value of your order, less $5 to help cover processing costs.

Shipping fees and shipping protection are non-refundable.

📌 Refund Limits

- Refunds apply to your first order only

- Refunds are limited to up to 2 kits

- Maximum eligible order value: $100

Note: Your refund amount equals the order value minus the $5 processing fee

📧 How to Request Your Refund

Just email us at support@tryvelvra.com within 30 days of receiving your order:

Please include:

- Your order number

- How long you used the product

- A note about your experience (as short or as long as you’d like) so we can best support you.

Our team will take care of the rest with warmth and zero judgment.

⏰ Refund Timeline

- Refund processed to original payment method: 3-5 business days

- Bank processing time: 5-10 additional business days

- Total: 8-15 business days to see funds in your account

💛 Our Promise to You

We built Velvra so parents could finally stop guessing, stop feeling guilty, and finally get real support for their child’s wellbeing.

We stand behind every formula — and we stand behind you.

If Velvra isn’t the right fit for your family, we’ll make it right.